Serving People to Leading the Executive Board: Why Public Servants Make Great Business Leaders

Everyday we see public servants do their best to better societies in instrumental ways. Public Servants are those working everyday to maintain the functionality of our society. Whether a public servant is teaching your child to read or delivering your mail and packages in a timely, efficient manner, they are getting things accomplished. The key qualities that can make public service workers excellent virtual roundtables business owners are often overlooked. First, public service workers have to think systematically to get jobs done. Secondly, Public servants must meet tight deadlines to accomplish tasks within their respective organizations. Third, public service workers must deal with the general public to meet their customer satisfaction.

Is your lesson plan complete for class on Monday? That is what I am constantly asking myself. As a teacher and public servant, I must constantly think of what I must do to efficiently run my classroom. I need to systematically break down the steps and procedures for my students and self. These skills at breaking down steps and thinking logically are needed for business owners to succeed. As a business owner, one must constantly think in terms of strategy and day-to-day operations. These are all skills that individuals in the service industry have mastered after a few years and will transfer easily to the business world. Knowing how to get things done is a plus.

Accomplishing a task on-time and with style is quintessential to business success. Imagine that your packages were delivered a month after the expected date or that the ambulance arrives the next day instead of immediately. These late deliverables could possibly lead to inconvenient, if not fatal outcomes. Business owners need to have this same sense of timeliness in conducting business matters. They need to make sure bills are paid, meetings are scheduled and expectations or promises are being met by stakeholders. This constantly relates to running things systematically. If done with style, the business owner will maintain dependability standards by employees and general business partners.

Public Servants have invested years of expertise in meeting customer standards. In college, I completed an internship with the US government at a foreign embassy. It was amazing to see public servants be diplomatic. The diplomats were able to maintain the mission of the organization, however still respect the general public and promote services. This is what businesses need. Business owners must be culturally literate in today’s society. They must be able to genuinely relate to consumers in their chosen market. Another example is with teachers. Again, as an Educator, one must follow performance rubrics on how to engage students in class and in dealing with appropriateness of learning material. Our job as teachers is to make sure that not only the needs are being met for the child, but that we are upholding the standards of the school, school district and parents. Customer satisfaction is the bread and butter of successful business ventures.


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